CONTACT CENTER ASSOCIATION OF THE PHILIPPINES
(IN PARTNERSHIP WITH HUAWEI)
Held last March 31, 2009 at the AIM Convention Center, Makati City
More and more people are getting into the call center industry – investors, entrepreneurs, vendors, and working professionals – all looking for ways to profit from the boom. The Contact Center Association of the Philippines (CCAP) is offering “Call Center 101: Fundamentals of Call Center Operations” as a comprehensive overview of the call center business this March 31, 2009 at AIM Conference Center, Makati City. and on May 5, 2009 at CEBU City. This is a great opportunity for your company to introduce them to your products and services.
The one-day seminar covers all the basics of call center operations, namely industry overview, the call center business, setting up shop, financial metrics, hiring and managing people, getting and serving clients, and call center technologies.
Your company will greatly benefit from reaching this market segment, which is highly likely to purchase and source call center products and services.
